FAQ

  • Q: WHERE IS MY ORDER?

Once you’ve received your shipping confirmation email you can click HERE to see the status of your order. It may take 24 hours for tracking updates to appear.

If you are an international customer, please follow this link to track your order. 

 

  • Q: THE ITEM I WANT IS SOLD OUT. IS IT COMING BACK?

The way we source our fabrics and produce our collections means that some of our items are only available in small quantities and may, therefore, be sold out. Please note that the majority of our pieces are limited edition and will not be returning in the future.

 

  • Q: WHAT DOES IT MEAN IF AN ITEM IS AVAILABLE FOR PREORDER?

The nature of our products means they sell out quickly and this allows us to hold your place to make sure you get what you want.  The item will be shipped by the date shown in the product description. In certain circumstances, preorder dates are subject to change. Please note that your card will be charged fully when a preorder is placed.  This is the only way we can allocate the item to you. 

 

  • Q: WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

Once an order is placed, it cannot be modified or canceled. However feel free to email Customer Service at [email protected] and one of our representatives will do their best to accommodate your change. Changes will be accommodated only for orders if wrong style, wrong color, or wrong size was placed.

 

  • Q: CAN I EXCHANGE FOR A DIFFERENT SIZE?

We allow exchanges for domestic orders only and can be processed via our returns portal HERE.


All international orders are considered final sale and are not eligible for returns or exchanges at this time.

 

  • Q: DO YOU HAVE A LOYALTY PROGRAM?

Want to join the Cult? Visit this page to learn more about the world of Gaia.

 

  • Q: HOW CAN I RETURN MY ORDER?

Most orders shipped within the United States can be returned within 14 days of receipt. 

You can visit this link to view our return policy and return your order. The return shipping amount will be deducted from your refund.

Items purchased as "FINAL SALE" cannot be returned or exchanged, no exceptions.

All international orders are considered final sale and are not eligible for returns or exchanges at this time.

 

  • Q: DO YOU HAVE ANY OFFLINE STORE LOCATIONS?

We have retail stores in the following cities: East Hampton, West Hollywood, Miami, New York, Pacific Palisades, Mykonos, Saint Barthélemy, and Saint Tropez. For more information click HERE.

 

  • Q: HOW CAN I GUARANTEE THAT THE PRODUCT I PURCHASED IS AUTHENTIC?

Authentic Cult Gaia products are available on our website and at our stockist's locations. Please contact Customer Service for specific inquiries. 

Our company does not offer merchandise for sale through individuals, flea markets, unauthorized retail locations, or at auctions.

 

  • Q: WHAT IS CULT GAIA DOING TO COMBAT COUNTERFEITING?

As one cohesive unit, we participate in numerous enforcements such as taking legal actions against counterfeits through takedown of the counterfeit websites.

 

  • Q: CAN I REPORT A COUNTERFEIT WEBSITE?

You sure can! Please report any counterfeit websites or sellers at [email protected]. Please provide location of the merchandise, style of product(s) offered, and website. Thanks for your cooperation!

 

  • Q: WHAT IS CULT GAIA EAU DE PARFUM?

Cult Gaia Eau De Parfum consists of three scents, Noor, Mast and Zan. Noor embodying ‘light’, Mast evoking ‘intoxicating ecstasy’, and Zan representing ‘woman’. Each scent is a thoughtful blend of contrasts. Grounding elements such as rich woods and earthy resins evoke a sense of strength and stability while ethereal botanicals offer a gentle, airy escape. A Cult Gaia sensory journey.

 

  • Q: WHAT ARE THE INGREDIENTS OF YOUR PERFUME?

MAST: Alcohol Denat., Fragrance (Parfum), Water (Aqua/Eau), Benzyl Salicylate, Limonene, Linalool, Coumarin, Geraniol, Farnesol, Citronellol, Benzyl Benzoate, Benzyl Alcohol, Triethanolamine, Citric Acid

NOOR: Alcohol Denat., Fragrance (Parfum), Water (Aqua/Eau), Linalool, Limonene, Geraniol, Citronellol, Cinnamal, Citral, Triethanolamine, Citric Acid

ZAN: Alcohol Denat., Fragrance (Parfum), Water (Aqua/Eau), Limonene, Hydroxycitronellal, Linalool, Farnesol, Citral, Geraniol, Citronellol, Benzyl Benzoate, Triethanolamine, Citric Acid

 

  • Q: ARE YOUR PERFUMES CLEAN?

All Cult Gaia Eau de Parfums are formulated without parabens, sulfates, phthalates, BHA, BHT, mineral oils, formaldehydes, and formaldehyde-releasing agents, and are vegan and cruelty-free.

 

  • Q: HOW DO YOU APPLY CULT GAIA PERFUME?

Apply to the neck, inner wrists, wherever you like to apply your scent!

To store the fragrance effectively, keep in a cool dark place, out of direct sunlight, and removed from any high-humidity environments.

Do not refrigerate. Proper storage will extend the life of your fragrance.

 

  • Q: ARE THERE COMPLEMENTARY FRAGRANCE PRODUCTS AVAILABLE?

Yes, we also sell candles in each of the three scents.

 

  • Q: DO YOU SHIP FRAGRANCE TO MY COUNTRY?

We can ship Cult Gaia Eau Parfum to the following countries:

Albania, Andorra, Argentina, Australia, Austria, Bahamas, Bahrain, Belgium, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Canary Islands, The, Cayman Islands, Chile, Colombia, Costa Rica, Côte d'Ivoire, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Fiji, Finland, France, Gabon, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Republic of, Israel, Italy, Jamaica, Japan, Jersey, Korea, Republic of (South Korea), Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Mali, Malta, Martinique, Mexico, Moldova, Republic of, Monaco, Montenegro, Morocco, Myanmar, Netherlands, The, New Zealand, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, The, Poland, Portugal, Puerto Rico, San Marino, Saudi Arabia, Senegal, Serbia, Republic of, Singapore, Slovakia, Slovenia, Spain, St. Kitts, St. Maarten, Sweden, Switzerland, Taiwan, Thailand, Togo, Trinidad and Tobago, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uruguay, Venezuela, Vietnam

 

We unfortunately cannot ship to the below countries at this time:

Algeria, American Samoa, Angola, Anguilla, Antigua, Armenia, Aruba, Azerbaijan, Bangladesh, Barbados, Belarus, Belize, Bhutan, Bonaire, Botswana, Brazil, Brunei, Burundi, Cape Verde, Central African Republic, Chad, China, People's Republic, Commonwealth of the Northern Mariana Islands, Comoros, Congo, Congo, the Democratic Republic of, Cook Islands, Cuba, Djibouti, Dominica, East Timor, Egypt, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, French Guyana, Gambia, Georgia, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea Republic, Guinea-Bissau, Guinea-Equatorial, Guyana (British), Haiti, Honduras, Iran, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kyrgyzstan, Laos P.D.R., Lesotho, Liberia, Libya, Macedonia, Republic of, Madagascar, Malawi, Maldives, Marshall Islands, Mauritania, Mauritius, Mayotte, Micronesia, Mongolia, Montenegro, Montserrat, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, Nevis, New Caledonia, Nicaragua, Niger, Niue, North Korea, Palau, Papua New Guinea, Paraguay, Qatar, Réunion, Romania, Russian Federation, Rwanda, Samoa, São Tomé and Príncipe, Sardinia, Seychelles, Sierra Leone, Solomon Islands, Somalia, Somaliland, South Africa, South Sudan, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Vincent, Sudan, Suriname, Eswatini, Syria, Tahiti, Tajikistan, Tanzania, Tonga, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, Uganda, Uzbekistan, Vanuatu, Vatican City, Virgin Islands, Yemen, Zambia, Zimbabwe

 

  • Q: WHAT IS YOUR FRAGRANCE RETURN POLICY?

FRAGRANCE - SHIPPING

Orders placed with Cult Gaia will generally ship out within 2 business days. If for any reason your order is to be delayed or cancelled - due to stock, payment or otherwise - we will contact you via email. Once an order is placed, it cannot be modified or canceled.

Fragrances that arrive damaged or defective can be returned or exchanged, even if opened. Customers should contact customer service within 7 days of receiving the product to report any damage or defect. Please note that exchanges are due to product availability.

 

FRAGRANCE - RETURNS &
EXCHANGES

The fragrance must be unopened, unused, and in its original packaging, including any seals or cellophane wrapping intact. Products that have been opened, tested, or used cannot be returned due to hygiene and safety reasons.

If returning an unopened fragrance, please ensure the fragrance is securely packed to prevent damage during return shipping.

If a fragrance product was received as a gift, the return will be processed as store credit, provided it meets the return conditions stated above. 

ALL international orders are considered final sale, meaning they are non-returnable, non exchangeable, and non-refundable.

 

ADDITIONAL INFORMATION

Customers are encouraged to sample the fragrance in-store or purchase our Discovery Set as opened fragrances cannot be returned. For a list of our retail locations please visit our Stores page.

If a fragrance does not meet expectations, please reach out to customer service team at [email protected] for further assistance.